Refund Policy
Thank you for purchasing our products at PIROOZ. We are committed to ensuring satisfaction for all our customers. Below outlines our policy regarding returns and refunds.
- Time Frame: Products can be returned within 30 days of the purchase date.
- Eligibility: To be eligible for a return:
- The product must be unused and in the same condition you received it.
- It must also be in the original packaging.
- Proof of purchase is required, such as a receipt or order confirmation email.
- Non-Returnable Items: Due to health and hygiene concerns, any opened or used items cannot be returned. This includes, but is not limited to, consumables, skincare, and personal care items.
- Partial Refunds:
- Any item not in its original condition or damaged for reasons not due to our error will receive a partial refund at our discretion.
- Any item returned more than 30 days after delivery will not be eligible for a refund.
- Return Process:
- Contact our Customer Service team at [email protected] to initiate the return process.
- After approval, package the item securely and include the original proof of purchase.
- Return shipping costs will be the responsibility of the customer unless the product arrived damaged or defective.
- Refunds:
- Once we receive your item, it will undergo an inspection. We will notify you about the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Late or Missing Refunds:
- If you haven’t received a refund after a specific time frame, check with your bank or credit card company as it may take time before your refund is officially posted.
- If you’ve done this and still haven’t received your refund, please contact us at [email protected].
- Sale Items:
- Only regular-priced items may be refunded. Sale items cannot be refunded but may be exchanged if defective.
- Gifts:
- If the item was a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Upon receiving the returned item, a gift certificate will be mailed to you.